Diana Heckl, Jürgen Moormann. Matching Customer Processes with Business Processes of Banks: The Example of Small and Medium-Sized Enterprises as Bank Customers. In Gustavo Alonso, Peter Dadam, Michael Rosemann, editors, Business Process Management, 5th International Conference, BPM 2007, Brisbane, Australia, September 24-28, 2007, Proceedings. Volume 4714 of Lecture Notes in Computer Science, pages 112-124, Springer, 2007. [doi]
@inproceedings{HecklM07,
title = {Matching Customer Processes with Business Processes of Banks: The Example of Small and Medium-Sized Enterprises as Bank Customers},
author = {Diana Heckl and Jürgen Moormann},
year = {2007},
doi = {10.1007/978-3-540-75183-0_9},
url = {http://dx.doi.org/10.1007/978-3-540-75183-0_9},
researchr = {https://researchr.org/publication/HecklM07},
cites = {0},
citedby = {0},
pages = {112-124},
booktitle = {Business Process Management, 5th International Conference, BPM 2007, Brisbane, Australia, September 24-28, 2007, Proceedings},
editor = {Gustavo Alonso and Peter Dadam and Michael Rosemann},
volume = {4714},
series = {Lecture Notes in Computer Science},
publisher = {Springer},
isbn = {978-3-540-75182-3},
}