Diana Heckl, Jürgen Moormann. Matching Customer Processes with Business Processes of Banks: The Example of Small and Medium-Sized Enterprises as Bank Customers. In Gustavo Alonso, Peter Dadam, Michael Rosemann, editors, Business Process Management, 5th International Conference, BPM 2007, Brisbane, Australia, September 24-28, 2007, Proceedings. Volume 4714 of Lecture Notes in Computer Science, pages 112-124, Springer, 2007. [doi]
Abstract is missing.