Uptake and success factors of Six Sigma in the financial services industry

Diana Heckl, Jürgen Moormann, Michael Rosemann. Uptake and success factors of Six Sigma in the financial services industry. Business Proc. Manag. Journal, 16(3):436-472, 2010. [doi]

Authors

Diana Heckl

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Jürgen Moormann

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Michael Rosemann

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