Diana Heckl, Jürgen Moormann, Michael Rosemann. Uptake and success factors of Six Sigma in the financial services industry. Business Proc. Manag. Journal, 16(3):436-472, 2010. [doi]
@article{HecklMR10, title = {Uptake and success factors of Six Sigma in the financial services industry}, author = {Diana Heckl and Jürgen Moormann and Michael Rosemann}, year = {2010}, doi = {10.1108/14637151011049449}, url = {http://dx.doi.org/10.1108/14637151011049449}, researchr = {https://researchr.org/publication/HecklMR10}, cites = {0}, citedby = {0}, journal = {Business Proc. Manag. Journal}, volume = {16}, number = {3}, pages = {436-472}, }