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More Help Is On The Way (Optimizing The Performance Of The Client/Server Help Desk)

Ruth V. Heidel. More Help Is On The Way (Optimizing The Performance Of The Client/Server Help Desk). In 21st International Computer Measurement Group Conference, December 4-8, 1995, Nashville, TN, USA, Proceedings. pages 1012-1017, Computer Measurement Group, 1995.

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