Sanna Heikkinen, Marko Jäntti. Studying Continual Service Improvement and Monitoring the Quality of ITSM. In Mario Piattini, Paulo Rupino da Cunha, Ignacio García Rodríguez de Guzmán, Ricardo Pérez-Castillo, editors, Quality of Information and Communications Technology - 12th International Conference, QUATIC 2019, Ciudad Real, Spain, September 11-13, 2019, Proceedings. Volume 1010 of Communications in Computer and Information Science, pages 193-206, Springer, 2019. [doi]
@inproceedings{HeikkinenJ19,
title = {Studying Continual Service Improvement and Monitoring the Quality of ITSM},
author = {Sanna Heikkinen and Marko Jäntti},
year = {2019},
doi = {10.1007/978-3-030-29238-6_14},
url = {https://doi.org/10.1007/978-3-030-29238-6_14},
researchr = {https://researchr.org/publication/HeikkinenJ19},
cites = {0},
citedby = {0},
pages = {193-206},
booktitle = {Quality of Information and Communications Technology - 12th International Conference, QUATIC 2019, Ciudad Real, Spain, September 11-13, 2019, Proceedings},
editor = {Mario Piattini and Paulo Rupino da Cunha and Ignacio García Rodríguez de Guzmán and Ricardo Pérez-Castillo},
volume = {1010},
series = {Communications in Computer and Information Science},
publisher = {Springer},
isbn = {978-3-030-29238-6},
}