Sanna Heikkinen, Marko Jäntti. Studying Continual Service Improvement and Monitoring the Quality of ITSM. In Mario Piattini, Paulo Rupino da Cunha, Ignacio García Rodríguez de Guzmán, Ricardo Pérez-Castillo, editors, Quality of Information and Communications Technology - 12th International Conference, QUATIC 2019, Ciudad Real, Spain, September 11-13, 2019, Proceedings. Volume 1010 of Communications in Computer and Information Science, pages 193-206, Springer, 2019. [doi]
Abstract is missing.