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Observing the use of BPM tools: A step towards flexibility

Joseph Heili, Jean-Mathias Heraud, Laure France. Observing the use of BPM tools: A step towards flexibility. In Fernand Feltz, Benoît Otjacques, Andreas Oberweis, Nicolas Poussing, editors, AIM 2006 - Information Systems and Collaboration: State of the Art and Perspectives, Best Papers of the 11th International Conference of the Association Information and Management (AIM), Luxembourg, June 8-9, 2006. Volume 92 of LNI, pages 28-44, GI, 2006.

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