David A. Heim. Service Level Management. In George W. Dodson, H. Pat Artis, Donald R. Deese, Bernard Domanski, Sidney Finehirsh, John Gaffney, Anneliese Amschler Andrews, editors, Ninth International Computer Measurement Group Conference, Washington, DC, USA, December 5-9, 1983, Proceedings. pages 208-213, Computer Measurement Group, 1983.
@inproceedings{Heim83,
title = {Service Level Management},
author = {David A. Heim},
year = {1983},
researchr = {https://researchr.org/publication/Heim83},
cites = {0},
citedby = {0},
pages = {208-213},
booktitle = {Ninth International Computer Measurement Group Conference, Washington, DC, USA, December 5-9, 1983, Proceedings},
editor = {George W. Dodson and H. Pat Artis and Donald R. Deese and Bernard Domanski and Sidney Finehirsh and John Gaffney and Anneliese Amschler Andrews},
publisher = {Computer Measurement Group},
}