Focused Issue: Retail Operations Management: Operational Drivers of Customer Loyalty in Electronic Retailing: An Empirical Analysis of Electronic Food Retailers - researchr publication authors

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Gregory R. Heim, Kingshuk K. Sinha. Focused Issue: Retail Operations Management: Operational Drivers of Customer Loyalty in Electronic Retailing: An Empirical Analysis of Electronic Food Retailers. Manufacturing & Service Operations Management, 3(3):264-271, 2001. [doi]

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