Bernd Heinrich, Matthias Henneberger, Susanne Leist, Gregor Zellner. The process map as an instrument to standardize processes: design and application at a financial service provider. Inf. Syst. E-Business Management, 7(1):81-102, 2009. [doi]
@article{HeinrichHLZ09,
title = {The process map as an instrument to standardize processes: design and application at a financial service provider},
author = {Bernd Heinrich and Matthias Henneberger and Susanne Leist and Gregor Zellner},
year = {2009},
doi = {10.1007/s10257-007-0064-y},
url = {http://dx.doi.org/10.1007/s10257-007-0064-y},
tags = {design},
researchr = {https://researchr.org/publication/HeinrichHLZ09},
cites = {0},
citedby = {0},
journal = {Inf. Syst. E-Business Management},
volume = {7},
number = {1},
pages = {81-102},
}