Yeni Yuqin Li Helgesson. Integrating SLAs into IT Risk management in public service organizations. In Markus Kirchberg, Patrick C. K. Hung, Barbara Carminati, Chi-Hung Chi, Rajaraman Kanagasabai, Emanuele Della Valle, Kun-Chan Lan, Ling-Jyh Chen, editors, 4th IEEE Asia-Pacific Services Computing Conference, IEEE APSCC 2009, Singapore, December 7-11 2009, Proceedings. pages 119-125, IEEE, 2009. [doi]
Abstract is missing.