Austin Henderson, Ann Bradt. Building user value into the business case. In Gary M. Olson, Robin Jeffries, editors, Extended Abstracts Proceedings of the 2006 Conference on Human Factors in Computing Systems, CHI 2006, Montréal, Québec, Canada, April 22-27, 2006. pages 25-27, ACM, 2006. [doi]
Abstract is missing.