The Power of Computer-Mediated Communication Theories in Explaining the Effect of Chatbot Introduction on User Experience

Frank Hendriks, Carol X. J. Ou, Amin Khodabandeh Amiri, Sander Bockting. The Power of Computer-Mediated Communication Theories in Explaining the Effect of Chatbot Introduction on User Experience. In 53rd Hawaii International Conference on System Sciences, HICSS 2020, Maui, Hawaii, USA, January 7-10, 2020. pages 1-8, ScholarSpace, 2020. [doi]

Abstract

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