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Is AI ready to become a state servant? A case study of an intelligent chatbot implementation in a Scandinavian Public Service

Anastasiya Henk, Frode Nilssen. Is AI ready to become a state servant? A case study of an intelligent chatbot implementation in a Scandinavian Public Service. In 54th Hawaii International Conference on System Sciences, HICSS 2021, Kauai, Hawaii, USA, January 5, 2021. pages 1-10, ScholarSpace, 2021. [doi]

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