Leveraging Exogeneous Data for the Predictive Monitoring of IT Service Management Processes

Marc C. Hennig. Leveraging Exogeneous Data for the Predictive Monitoring of IT Service Management Processes. In Selmin Nurcan, Andreas L. Opdahl, Haralambos Mouratidis, Aggeliki Tsohou, editors, Research Challenges in Information Science: Information Science and the Connected World - 17th International Conference, RCIS 2023, Corfu, Greece, May 23-26, 2023, Proceedings. Volume 476 of Lecture Notes in Business Information Processing, pages 641-650, Springer, 2023. [doi]

Abstract

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