Jeongyun Heo, Sanghyun Park, Chiwon Song. A Study on the Improving Product Usability Applying the Kano s Model of Customer Satisfaction. In Julie A. Jacko, editor, Human-Computer Interaction. Interaction Design and Usability, 12th International Conference, HCI International 2007, Beijing, China, July 22-27, 2007, Proceedings, Part I. Volume 4550 of Lecture Notes in Computer Science, pages 482-489, Springer, 2007. [doi]
@inproceedings{HeoPS07,
title = {A Study on the Improving Product Usability Applying the Kano s Model of Customer Satisfaction},
author = {Jeongyun Heo and Sanghyun Park and Chiwon Song},
year = {2007},
doi = {10.1007/978-3-540-73105-4_53},
url = {http://dx.doi.org/10.1007/978-3-540-73105-4_53},
researchr = {https://researchr.org/publication/HeoPS07},
cites = {0},
citedby = {0},
pages = {482-489},
booktitle = {Human-Computer Interaction. Interaction Design and Usability, 12th International Conference, HCI International 2007, Beijing, China, July 22-27, 2007, Proceedings, Part I},
editor = {Julie A. Jacko},
volume = {4550},
series = {Lecture Notes in Computer Science},
publisher = {Springer},
isbn = {978-3-540-73104-7},
}