Jeongyun Heo, Sanghyun Park, Chiwon Song. A Study on the Improving Product Usability Applying the Kano s Model of Customer Satisfaction. In Julie A. Jacko, editor, Human-Computer Interaction. Interaction Design and Usability, 12th International Conference, HCI International 2007, Beijing, China, July 22-27, 2007, Proceedings, Part I. Volume 4550 of Lecture Notes in Computer Science, pages 482-489, Springer, 2007. [doi]
Abstract is missing.