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Principles for the Arrangement of Social Media Listening Practices in Crisis Management

Lucia Castro Herrera, Tim A. Majchrzak, Devinder Thapa. Principles for the Arrangement of Social Media Listening Practices in Crisis Management. In Filippo Sanfilippo, Ole-Christoffer Granmo, Sule Yildirim Yayilgan, Imran Sarwar Bajwa, editors, Intelligent Technologies and Applications - 4th International Conference, INTAP 2021, Grimstad, Norway, October 11-13, 2021, Revised Selected Papers. Volume 1616 of Communications in Computer and Information Science, pages 273-286, Springer, 2021. [doi]

Authors

Lucia Castro Herrera

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Tim A. Majchrzak

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Devinder Thapa

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