Jonathan Herzig, Guy Feigenblat, Michal Shmueli-Scheuer, David Konopnicki, Anat Rafaeli. Predicting Customer Satisfaction in Customer Support Conversations in Social Media Using Affective Features. In Julita Vassileva, James Blustein, Lora Aroyo, Sidney K. D'Mello, editors, Proceedings of the 2016 Conference on User Modeling Adaptation and Personalization, UMAP 2016, Halifax, NS, Canada, July 13 - 17, 2016. pages 115-119, ACM, 2016. [doi]
Abstract is missing.