Sue Hessey, Will Venters. Sensing Distress - Towards a Blended Method for Detecting and Responding to Problematic Customer Experience Events. In Fiona Fui-Hoon Nah, Chuan-Hoo Tan, editors, HCI in Business, Government, and Organizations: eCommerce and Innovation - Third International Conference, HCIBGO 2016, Held as Part of HCI International 2016, Toronto, Canada, July 17-22, 2016, Proceedings, Part I. Volume 9751 of Lecture Notes in Computer Science, pages 395-405, Springer, 2016. [doi]
Abstract is missing.