Johannes Hintsch, Klaus Turowski. Towards Implementing IT Service Management in an ERP for the IT Service Industry. In Janis Grabis, Marite Kirikova, Jelena Zdravkovic, Janis Stirna, editors, Short Paper Proceedings of the 6th IFIP WG 8.1 Working Conference on the Practice of Enterprise Modeling (PoEM 2013), Riga, Latvia, November 6-7, 2013. Volume 1023 of CEUR Workshop Proceedings, pages 83-94, CEUR-WS.org, 2013. [doi]
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