An Agent Scheduling Optimization for Call Centers

Chiaki Hishinuma, Masaaki Kanakubo, Takuma Goto. An Agent Scheduling Optimization for Call Centers. In Jie Li, Minyi Guo, Qun Jin, Yongbing Zhang, Liang-Jie Zhang, Hai Jin, Masahiro Mambo, Jiro Tanaka, Hiromu Hayashi, editors, Proceedings of The 2nd IEEE Asia-Pacific Services Computing Conference, APSCC 2007, December 11-14, 2007, Tsukuba Science City, Japan. pages 423-430, IEEE, 2007. [doi]

Abstract

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