Axel Hochstein, Rüdiger Zarnekow, Walter Brenner. ITIL as Common Practice Reference Model for IT Service Management: Formal Assessment and Implications for Practice. In 2005 IEEE International Conference on e-Technology, e-Commerce, and e-Services (EEE 2005), 29 March - 1 April 2005, Hong Kong, China. pages 704-710, IEEE Computer Society, 2005. [doi]
Abstract is missing.