Petra Hocová, João Falcão e Cunha. A Service Science and Engineering Approach to Public Information Services in Exceptional Situations - Examples from Transport. In Jean-Henry Morin, Jolita Ralyté, Mehdi Snene, editors, Exploring Services Science - First International Conference, IESS 2010, Geneva, Switzerland, February 17-19, 2010. Revised Papers. Volume 53 of Lecture Notes in Business Information Processing, pages 65-81, Springer, 2010. [doi]