Karen Holtzblatt, Joerg Beringer. Making customer-centered design work in the real world of organizations. In Gilbert Cockton, Panu Korhonen, editors, Extended abstracts of the 2003 Conference on Human Factors in Computing Systems, CHI 2003, Ft. Lauderdale, Florida, USA, April 5-10, 2003. pages 862-863, ACM, 2003. [doi]
Abstract is missing.