Exploring the Relationship between Aviation Service Quality and Customer Satisfaction Based on Big Data Technology

Ling Hong, Weiguo Chen. Exploring the Relationship between Aviation Service Quality and Customer Satisfaction Based on Big Data Technology. In M. James C. Crabbe, Rita Yi Man Li, Rebecca Kechen Dong, Otilia Manta, Ubaldo Comite, editors, ISBDAI 2020, 2nd International Conference on Big Data and Artificial Intelligence, Johannesburg, South Africa, October 15-16, 2020. pages 168-173, ACM, 2020. [doi]

Abstract

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