MengZe Hong, Chen Jason Zhang, Di Jiang 0004, Yuanqin He. Augmenting Compliance-Guaranteed Customer Service Chatbots: Context-Aware Knowledge Expansion with Large Language Models. In Saloni Potdar, Lina Maria Rojas-Barahona, Sébastien Montella, editors, Proceedings of the 2025 Conference on Empirical Methods in Natural Language Processing, EMNLP 2025 - Industry Track, Suzhou, China, November 4-9, 2025. pages 753-765, Association for Computational Linguistics, 2025. [doi]
Abstract is missing.