Liu Hongwei, Li Li, Xuan Yiliang, Jiang Yongbo, Qiang Yang. An adaptive CBR model of call center systems. In 8th International Conference on Control, Automation, Robotics and Vision, ICARCV 2004, Kunming, China, 6-9 December 2004, Proceedings. pages 1497-1501, IEEE, 2004. [doi]
@inproceedings{HongweiLYYY04,
title = {An adaptive CBR model of call center systems},
author = {Liu Hongwei and Li Li and Xuan Yiliang and Jiang Yongbo and Qiang Yang},
year = {2004},
doi = {10.1109/ICARCV.2004.1469071},
url = {http://dx.doi.org/10.1109/ICARCV.2004.1469071},
researchr = {https://researchr.org/publication/HongweiLYYY04},
cites = {0},
citedby = {0},
pages = {1497-1501},
booktitle = {8th International Conference on Control, Automation, Robotics and Vision, ICARCV 2004, Kunming, China, 6-9 December 2004, Proceedings},
publisher = {IEEE},
}