An adaptive CBR model of call center systems

Liu Hongwei, Li Li, Xuan Yiliang, Jiang Yongbo, Qiang Yang. An adaptive CBR model of call center systems. In 8th International Conference on Control, Automation, Robotics and Vision, ICARCV 2004, Kunming, China, 6-9 December 2004, Proceedings. pages 1497-1501, IEEE, 2004. [doi]

Abstract

Abstract is missing.