Charlotte van Hooijdonk, Gabriëlla Martijn, Christine Liebrecht. A Framework and Content Analysis of Social Cues in the Introductions of Customer Service Chatbots. In Asbjørn Følstad, Theo B. Araujo, Symeon Papadopoulos, Effie L.-C. Law, Ewa Luger, Morten Goodwin, Petter Bae Brandtzaeg, editors, Chatbot Research and Design - 6th International Workshop, CONVERSATIONS 2022, Amsterdam, The Netherlands, November 22-23, 2022, Revised Selected Papers. Volume 13815 of Lecture Notes in Computer Science, pages 118-133, Springer, 2022. [doi]
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