The joy of pain: A gloating account of negative electronic word-of-mouth communication following an organizational setback

Jacob Hornik, Rinat Shaanan Satchi, Matti Rachamim. The joy of pain: A gloating account of negative electronic word-of-mouth communication following an organizational setback. Internet Research, 29(1):82-103, 2019. [doi]

Abstract

Abstract is missing.