Peter Hottum, Melanie Reuter-Oppermann. Towards a Customer-Oriented Queuing in Service Incident Management. In Marco E. Lübbecke, Arie Koster, Peter Letmathe, Reinhard Madlener, Britta Peis, Grit Walther, editors, Operations Research Proceedings 2014, Selected Papers of the Annual International Conference of the German Operations Research Society (GOR), RWTH Aachen University, Germany, September 2-5, 2014. pages 233-239, Springer, 2014. [doi]
Abstract is missing.