Research on Modelling Customer Ontology under CRM Framework

Liwen Hou, Xiao Min. Research on Modelling Customer Ontology under CRM Framework. In Pacific Asia Conference on Information Systems, PACIS 2004, Shanghai, China, July 8-11, 2004. pages 139, AISeL, 2004. [doi]

Authors

Liwen Hou

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Xiao Min

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