Yen-Hao Hsieh, Yuting Lin, Soe-Tsyr Yuan. Expectation-based coopetition approach to service experience design. Simulation Modelling Practice and Theory, 34:64-85, 2013. [doi]
@article{HsiehLY13,
title = {Expectation-based coopetition approach to service experience design},
author = {Yen-Hao Hsieh and Yuting Lin and Soe-Tsyr Yuan},
year = {2013},
doi = {10.1016/j.simpat.2013.01.005},
url = {http://dx.doi.org/10.1016/j.simpat.2013.01.005},
researchr = {https://researchr.org/publication/HsiehLY13},
cites = {0},
citedby = {0},
journal = {Simulation Modelling Practice and Theory},
volume = {34},
pages = {64-85},
}