Yen-Hao Hsieh, Soe-Tsyr Yuan, Hsiao-Chen Liu. Service interaction design: A Hawk-Dove game based approach to managing customer expectations for oligopoly service providers. Information Systems Frontiers, 16(4):697-713, 2014. [doi]
@article{HsiehYL14-0,
title = {Service interaction design: A Hawk-Dove game based approach to managing customer expectations for oligopoly service providers},
author = {Yen-Hao Hsieh and Soe-Tsyr Yuan and Hsiao-Chen Liu},
year = {2014},
doi = {10.1007/s10796-012-9386-5},
url = {http://dx.doi.org/10.1007/s10796-012-9386-5},
researchr = {https://researchr.org/publication/HsiehYL14-0},
cites = {0},
citedby = {0},
journal = {Information Systems Frontiers},
volume = {16},
number = {4},
pages = {697-713},
}