Service interaction design: A Hawk-Dove game based approach to managing customer expectations for oligopoly service providers

Yen-Hao Hsieh, Soe-Tsyr Yuan, Hsiao-Chen Liu. Service interaction design: A Hawk-Dove game based approach to managing customer expectations for oligopoly service providers. Information Systems Frontiers, 16(4):697-713, 2014. [doi]

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