Hui-Huang Hsu, Te-Chan Chen, Wei-Tsung Chan, Jung-Kuei Chang. Performance Evaluation of Call Center Agents by Neural Networks. In Leonard Barolli, Makoto Takizawa, Tomoya Enokido, Antonio J. Jara, Yann Bocchi, editors, 30th International Conference on Advanced Information Networking and Applications Workshops, AINA 2016 Workshops, Crans-Montana, Switzerland, March 23-25, 2016. pages 964-968, IEEE Computer Society, 2016. [doi]
Abstract is missing.