Jack Shih-Chieh Hsu, Chao-Min Chiu, Kuang-Ting Cheng, Paul Jen-Hwa Hu. Understanding the Impact of Service Failure and Recovery Justice on Consumers' Satisfaction and Repurchase Intention. In Joe S. Valacich, Anitesh Barua, Ryan Wright, Atreyi Kankanhalli, Xitong Li, Shaila Miranda, editors, Proceedings of the 42nd International Conference on Information Systems, ICIS 2021, Building Sustainability and Resilience with IS: A Call for Action, Austin, TX, USA, December 12-15, 2021. Association for Information Systems, 2021. [doi]
Abstract is missing.