An empirical analysis of the antecedents of e-satisfaction and e-loyalty: focusing on the role of flow and its antecedents

Chia-Lin Hsu, Cou-Chen Wu, Mu-Chen Chen. An empirical analysis of the antecedents of e-satisfaction and e-loyalty: focusing on the role of flow and its antecedents. Inf. Syst. E-Business Management, 11(2):287-311, 2013. [doi]

Abstract

Abstract is missing.