Hanyang Hu, Cor-Paul Bezemer, Ahmed E. Hassan. Studying the consistency of star ratings and the complaints in 1 & 2-star user reviews for top free cross-platform Android and iOS apps. Empirical Software Engineering, 23(6):3442-3475, 2018. [doi]
@article{HuBH18,
title = {Studying the consistency of star ratings and the complaints in 1 & 2-star user reviews for top free cross-platform Android and iOS apps},
author = {Hanyang Hu and Cor-Paul Bezemer and Ahmed E. Hassan},
year = {2018},
doi = {10.1007/s10664-018-9604-y},
url = {https://doi.org/10.1007/s10664-018-9604-y},
researchr = {https://researchr.org/publication/HuBH18},
cites = {0},
citedby = {0},
journal = {Empirical Software Engineering},
volume = {23},
number = {6},
pages = {3442-3475},
}