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Studying the consistency of star ratings and the complaints in 1 & 2-star user reviews for top free cross-platform Android and iOS apps

Hanyang Hu, Cor-Paul Bezemer, Ahmed E. Hassan. Studying the consistency of star ratings and the complaints in 1 & 2-star user reviews for top free cross-platform Android and iOS apps. Empirical Software Engineering, 23(6):3442-3475, 2018. [doi]

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