Aurora An-Lin Hu, Dimity Crisp, Sharni Konrad, Damith Herath, Janie Busby Grant. From Failing to Exceeding User Expectations: A Large-Scale Study Exploring the Role of Expectation Gap Magnitude and Direction in Robot Adoption Intention. In Lynne Baillie, William D. Smart, Maartje de Graaf, Matthew Gombolay, Ilaria Torre 0002, editors, Companion Proceedings of the 21st ACM/IEEE International Conference on Human-Robot Interaction, HRI Companion 2026, Edinburgh, Scotland, UK, March 16-19, 2026. pages 263-267, ACM, 2026. [doi]
Abstract is missing.