Understanding the Impact of Service Failure and Recovery Justice on Consumers' Satisfaction and Repurchase Intention - researchr publication authors

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Sheng-Wen Huang, Yu Wen Hung, Tzu-Wei Fu, Jack Shih-Chieh Hsu, Chao-Min Chiu. Understanding the Impact of Service Failure and Recovery Justice on Consumers' Satisfaction and Repurchase Intention. In Atreyi Kankanhalli, Andrew Burton-Jones, Thompson S. H. Teo, editors, 19th Pacific Asia Conference on Information Systems, PACIS 2015, Singapore, July 5-9, 2015. pages 55, 2015. [doi]

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