Sheng-Wen Huang, Yu Wen Hung, Tzu-Wei Fu, Jack Shih-Chieh Hsu, Chao-Min Chiu. Understanding the Impact of Service Failure and Recovery Justice on Consumers' Satisfaction and Repurchase Intention. In Atreyi Kankanhalli, Andrew Burton-Jones, Thompson S. H. Teo, editors, 19th Pacific Asia Conference on Information Systems, PACIS 2015, Singapore, July 5-9, 2015. pages 55, 2015. [doi]
@inproceedings{HuangHFHC15,
title = {Understanding the Impact of Service Failure and Recovery Justice on Consumers' Satisfaction and Repurchase Intention},
author = {Sheng-Wen Huang and Yu Wen Hung and Tzu-Wei Fu and Jack Shih-Chieh Hsu and Chao-Min Chiu},
year = {2015},
url = {http://aisel.aisnet.org/pacis2015/55},
researchr = {https://researchr.org/publication/HuangHFHC15},
cites = {0},
citedby = {0},
pages = {55},
booktitle = {19th Pacific Asia Conference on Information Systems, PACIS 2015, Singapore, July 5-9, 2015},
editor = {Atreyi Kankanhalli and Andrew Burton-Jones and Thompson S. H. Teo},
}