Yu-Kai Huang, Cheng-Hsien Hsieh, Wu Li, Connie Chang, Wei-Shang Fan. Preliminary Study of Factors Affecting the Spread and Resistance of Consumers' Use of AI Customer Service. In AICCC 2019: 2nd Artificial Intelligence and Cloud Computing Conference, Kobe, Japan, December, 2019. pages 132-138, ACM, 2019. [doi]
Abstract is missing.