Researchr is a web site for finding, collecting, sharing, and reviewing scientific publications, for researchers by researchers.
Sign up for an account to create a profile with publication list, tag and review your related work, and share bibliographies with your co-authors.
S. C. Hui, G. Jha. Data mining for customer service support. Information & Management, 38(1):1-13, 2000. [doi]
Abstract is missing.