Yu-Hsuan Hung, Hsien-Hui Tang. Service Innovation of Physical Bookstores: Applying Service Design Perspectives to Develop Service Innovation to Enhance Customer Loyalty. In Constantine Stephanidis, Margherita Antona, Stavroula Ntoa, editors, HCI International 2021 - Posters - 23rd HCI International Conference, HCII 2021, Virtual Event, July 24-29, 2021, Proceedings, Part III. Volume 1421 of Communications in Computer and Information Science, pages 423-430, Springer, 2021. [doi]
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