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Trust the Explanation or my Expectation? Effects of Output Accuracy and Explanations on Expectation Violations and Trust in AI-Supported Decisions

Tim Hunsicker, Isabel Duhl, Pascal Haubert, Linda Onnasch, Markus Langer. Trust the Explanation or my Expectation? Effects of Output Accuracy and Explanations on Expectation Violations and Trust in AI-Supported Decisions. International Journal of Man-Machine Studies, 211:103775, 2026. [doi]

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