Syed Abou Iltaf Hussain, Debasish Baruah, Bapi Dutta, Uttam Kumar Mandal, Sankar Prasad Mondal, Thuleswar Nath. Evaluating the impact of service quality on the dynamics of customer satisfaction in the telecommunication industry of Jorhat, Assam. Telecommunication Systems, 71(1):31-53, 2019. [doi]
@article{HussainBDMMN19,
title = {Evaluating the impact of service quality on the dynamics of customer satisfaction in the telecommunication industry of Jorhat, Assam},
author = {Syed Abou Iltaf Hussain and Debasish Baruah and Bapi Dutta and Uttam Kumar Mandal and Sankar Prasad Mondal and Thuleswar Nath},
year = {2019},
doi = {10.1007/s11235-018-0514-5},
url = {https://doi.org/10.1007/s11235-018-0514-5},
researchr = {https://researchr.org/publication/HussainBDMMN19},
cites = {0},
citedby = {0},
journal = {Telecommunication Systems},
volume = {71},
number = {1},
pages = {31-53},
}